FAQs

For your safety and convenience, we process payments through Shopify Payments provided by Shopify. Your payment details are secure, ensuring peace of mind.

To take advantage of a promotional code, enter it in the "Discount Code" field during the checkout process. Double-check the code for accuracy before completing your order, as applying it manually after checkout may not be possible.

Absolutely! Once your order is dispatched, you will receive an email with tracking information. This allows you to follow your order's journey until it arrives at your home. Track Your Order

If you have any questions related to your order, our dedicated customer support team is here to help. You can contact us at Support@Todaro.shop. Please provide your email address and order number for a quicker response.

To modify or cancel your order, please reach out to Customer Service at Support@Todaro.shop. We will do our best to accommodate your request. Please bear in mind that cancellations might not be possible once an item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience any delays or problems with your order delivery, please first check with the carrier to confirm the delivery address. Including your phone number may also aid in filing a claim with the carrier to locate your package, usually resolved within a week.

After your return is validated, keep track of the return shipment's tracking number. Once the item is received at our facility, we will process your refund promptly, typically within 2-3 business days.

Assembly instructions are included in the packaging of items that require setup. If you need further assistance, please reach out to our customer service at Support@Todaro.shop, and we can provide online instructions specific to your product.